Addresses not recognised by the system
Occasionally, the system may not recognise an address you enter. We will be happy to help.
Support chat
If this happens, send us a message using the chat widget: click the chat bubble at the bottom right of the website. We can help you enter the correct address.
Address suggestions
When typing an address, always select it from the drop-down suggestions to ensure the system recognises it as valid.
Airport, port or railway station
In the arrival/departure airport, port or railway station field, select one of the options shown in the drop-down menu. A normal private address is not valid in this field.
